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Don’t Replace Your IT Team
Help Them Thrive

Your internal IT team knows your systems inside and out, and they’ve been key to your success. But as your business grows, so does the workload. New demands, rising ticket volumes, and unexpected issues hit fast, and even the best teams need backup.

TCW CoCare, provides Co-Managed IT built for growing businesses that want to help their IT team do more, without losing control. We work alongside your staff, strengthening your capabilities with advanced monitoring, automation, and local expertise. You stay in command; we provide the extra hands, tools, and 24/7 visibility that keep everything running smoothly.

Trusted by Central PA businesses for over 30 years to deliver proactive support that reduces downtime, boosts productivity, and protects what matters most.

Let’s Talk Tech That Works
Strengthen My IT Team

Finding IT Support That Actually Listens: A Real Estate President's Relief

“My people are really happy with [Help Desk Technician].  Last week he helped [Staff member] and [Staff member] with some issues she had with setting up her new computer that was blown out from a power surge.  He was able to listen to her concerns, calm her down, and get her on track.  [Staff member] overheard the entire conversation and said [Technician] was really good.  I think it is hard to find a good tech who knows computers and has really good people skills. “
A.B. – President – Real Estate Company

How a Bank Director Found an IT Partner That Goes Above and Beyond 

“A great experience working with TCW-GAV. Their team is knowledgeable, responsive, and professional. They provide excellent service and go above and beyond to meet client needs. Highly recommend!”
D.C. - Director of Infrastructure, Bank-Finance 

Even the Best IT Teams Can’t Do It All

When your team spends more time fighting fires than focusing on strategy, technology shifts from an advantage to a burden. Endless tickets, patching, and updates drain time, energy, and focus, turning growth into frustration.

Growing businesses feel the strain across every industry:

Construction:

Connectivity drops delay field teams.

Auto Dealerships:

Systems crash during peak weekends.

Insurance Agencies:

Missed updates expose compliance gaps.

Manufacturing:

Downtime stalls production and shipments.

Realtors:

Remote access fails right when it’s needed most.

SMB:

Daily IT tasks overwhelm your small team.

With TCW-GAV CoCare, your team gains a dependable partner. You stay in control, and gain 24/7 coverage, faster resolutions, and a stronger, more resilient network foundation.

Strengthen My IT Team

Ready To Transform
Your IT Experience?

Your IT Team, Supercharged

Partnering with TCW-GAV provides an extension of your IT department and not a replacement. We collaborate with your existing staff, filling skill gaps and managing overflow with precision and care. From proactive maintenance to emergency response, we make sure your systems perform, your users stay supported, and your business keeps moving.

TCW CoCare Includes:

24/7 Network Monitoring

Detect issues before they disrupt operations.

Proactive Maintenance

Apply updates and patches automatically to reduce downtime.

Flexible Service Levels

Choose the partnership model that fits your team’s size and goals.
Let’s Talk Tech That Works
Strengthen My IT Team

Trusted by Central PA Businesses for Over 30 Years

For more than three decades, businesses across Lancaster County have trusted TCW-GAV for proactive, relationship-driven IT support. TCW CoCare is built on collaboration, not control, empowering your internal team with advanced tools, proven processes, and dependable local accountability.

When you partner with TCW-GAV, you gain:

  • A dedicated account manager who knows your business and your people.
  • A local support team that’s always available when you need them most.
  • The assurance of TCW CoCare, delivering maximum uptime and proactive service.
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Complete Coverage. Zero Turf Wars

There’s no competition for control. Just seamless collaboration that makes your IT environment stronger. Your team remains the hero of your technology story; TCW CoCare provides the visibility, coverage, and confidence to keep every system running at its best so they can focus on strategy.

With TCW CoCare 24/7 monitoring in place, potential issues are detected and resolved before they interrupt business. TCW CoCare Patch management keeps your systems current and compliant without the manual effort.

You’ll have regular performance reviews that keep everyone aligned and informed, ensuring total transparency between your team and ours. Together, we protect uptime, eliminate recurring frustrations, and maintain a reliable, secure network foundation for your business to grow on.

Key Benefits at a Glance:

  • Always-on monitoring that prevents downtime before it starts
  • Patching and updates handled automatically
  • A partnership model built on collaboration, not control

It’s seamless, proactive partnership, not a handoff. Together, let’s make IT simple, stable, and scalable for the long run.

Get Support That Works
Strengthen My IT Team

Your Path to Seamless IT Collaboration

01

Evaluate Your Environment

We assess your infrastructure, workflows, and staffing needs to identify how co-management adds value.

What you get

A clear picture of your strengths, gaps, and opportunities.
02

Design Your Support Plan

Together, we define responsibilities, escalation paths, and coverage levels.


What you get

A balanced IT partnership aligned with your goals.
03

Monitor, Support & Optimize

We provide continuous oversight, proactive alerts, and regular performance reviews.

What you get

Reliable systems, reduced stress, and peace of mind.
Let’s Talk Tech That Works
Strengthen My IT Team

Empower Your IT Team. Amplify Your Results.

Your internal IT team is great at what they do. Our co-managed services provide the specialized expertise and strategic support they need to overcome industry-specific challenges and drive your business forward. 

Construction

Experience rugged field connectivity and centralized data security to keep your projects on schedule and your information safe across multiple job sites. 

Secure Your Job Sites

Auto Dealerships

Prevent lost revenue and keep customers happy with maximum uptime for your critical dealership management systems (DMS). 

Maximize Dealership Uptime

Insurance

Manage complex compliance requirements with secure, remote access solutions that keep your agency productive and protected. 

Protect Client Data

Manufacturing

Gain proactive uptime protection and robust industrial network management to prevent unplanned downtime from halting your production lines. 

Maximize Plant Uptime

Real Estate

Empower your agents to close deals safely on the go with secure mobile access and cloud collaboration tools managed by our team. 

Empower Your Agents

SMB

When your team is stretched thin, access your dedicated IT resource to manage daily tasks, secure your data, and drive growth. 

Unify Your Communications

What to Know Before You Partner Up

Do we lose control of our systems?

No. You maintain full control. TCW-GAV simply enhances your team’s capacity and tools.
Absolutely. Service levels are flexible to match your growth and staffing changes.

Our team responds within minutes, with most issues resolved locally the same day.

Yes. We can assist with vendor coordination, but you decide how much we handle.

We’re local, relationship-driven, and focused on long-term partnerships — not short-term contracts.

Partner Locally Perform Confidently

Don’t let limited resources slow your business or stall your growth. Partner with TCW-GAV for reliable, scalable, people-first IT support that empowers your team and keeps operations running smoothly.

Let's Talk Tech That Works
Strengthen My IT Team

Ready To Transform Your IT Experience?

Join hundreds of satisfied clients across Central PA who trust TCW-GAV for their technology needs. Let’s start a conversation about your space.

  • No obligation
  • Local Team
  • 30+ Years Experience