Privacy Policy

Our Commitment

TCW-GAV is committed to protecting the confidentiality, integrity, and availability of information entrusted to us. Privacy and security are integral to the managed IT, cybersecurity, cloud, backup, communications, connectivity, cabling, video, access control, and related technology services we provide. This Privacy Policy explains how we collect, use, protect, store, and disclose information through our services and business operations.

Who We Are

TCW Computer Systems, Inc. d/b/a TCW-GAV (“TCW-GAV,” “we,” “our,” or “us”) provides managed IT, cybersecurity, cloud, backup and disaster recovery, communications, voice, telecommunications, internet connectivity, cabling, video, access control, consulting, procurement, and related technical support services to businesses and organizations.

Information We Collect

Depending on the services provided, we may collect or receive the following categories of information:

Contact Information

• Name
• Company name
• Business address
• Email address
• Telephone number
• Job title

Service Information

• Support requests and service tickets
• Device and asset information
• Network and system information
• Account information
• Technical documentation
• Project and service communications
• Service platform information
  

Client Data

As part of delivering contracted services, TCW-GAV may access, process, monitor, secure, back up, or store client information contained within systems we support. Depending on the services provided, this may include information stored within servers, workstations, Microsoft 365, email systems, OneDrive, SharePoint, backup systems, cloud services, and other technology platforms maintained on behalf of the client. Client data may also include information from service platforms we support, including communications, voice, collaboration, internet connectivity, cabling, video, access control, surveillance, and related technology environments. Examples include call records, voicemail or messaging metadata, phone system settings, user extensions, telecommunications or internet service account details, circuit information, network diagrams, equipment inventories, camera or access control settings, and service documentation. TCW-GAV does not use client communications content, call activity, video, access control records, telecommunications or internet service information, or other service data for advertising, resale, unrelated marketing, or any purpose unrelated to service delivery unless authorized by the client or required by law.

How We Use Information

TCW-GAV uses information to:

• Deliver contracted services.
• Provide technical support.
• Monitor and maintain technology systems.
• Implement cybersecurity protections.
• Perform backup and disaster recovery services.
• Respond to service requests and incidents.
• Communicate with clients and prospective clients.
• Improve operational effectiveness.
• Comply with legal, regulatory, and contractual obligations.
  

We use information only for legitimate business purposes related to providing services and supporting client operations.

For supported service platforms, we use service data only as needed to configure, monitor, troubleshoot, maintain, secure, document, support, or improve systems covered by the client’s service agreement. We do not review, disclose, or use the substance of client communications, video, access control records, or telecommunications and internet service information except as necessary to provide support, investigate an incident, perform authorized maintenance, meet contractual obligations, or respond to a lawful request.

Confidentiality of Client Information

TCW-GAV treats client information as confidential and takes reasonable measures to protect it from unauthorized access, disclosure, alteration, or destruction.

Information identified as confidential by a client, or which would reasonably be considered confidential under the circumstances, is protected in accordance with applicable agreements, contractual obligations, and business practices.

We do not sell client information to third parties.

Data Access and Use

Access to client information is restricted to authorized personnel and service providers who require access to perform legitimate business functions.

Such access may be necessary to:

• Provide support services.
• Monitor and maintain systems.
• Troubleshoot technical issues.
• Deliver cybersecurity services.
• Perform backup and recovery functions.
• Implement projects and authorize changes.
• Support related communications and facility technology platforms.
• Fulfill contractual obligations.
  

Client Data Protection Commitment

TCW-GAV recognizes that clients entrust us with access to critical business systems, networks, applications, and information. Protecting that trust is central to our business and client relationships.

We access client information only as needed to provide contracted services, perform monitoring and maintenance, implement cybersecurity safeguards, deliver backup and disaster recovery services, support operations, and satisfy contractual obligations.

Access is limited to authorized personnel who need it to perform legitimate business functions. Client information is treated as confidential and protected according to applicable contracts and service agreements.

TCW-GAV maintains reasonable administrative, technical, and physical safeguards designed to protect client information and support the confidentiality, integrity, and availability of systems we manage or support.

While no technology environment can eliminate all risk, TCW-GAV implements reasonable and appropriate safeguards to protect information entrusted to us.

Data Storage and Processing

Depending on the services provided, information may be stored, processed, replicated, or accessed through secure third-party systems and data centers. Certain services may involve storage or access from secure systems located outside of the United States. Clients with specific data residency requirements should notify TCW-GAV so that appropriate options can be reviewed. Backup services may replicate data to secure off-site data centers operated by approved service providers.

Security Measures

TCW-GAV employs administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, destruction, or misuse.

Security measures may include:

• Multi-factor authentication
• Physical access control systems
• Endpoint protection
• Patch management
• Security monitoring
• Managed backup solutions
• Email security services
• Security awareness training
• Secure cloud technologies
  

These controls are intended to support the confidentiality, integrity, and availability of information.

AI and Data Protection

TCW-GAV recognizes that artificial intelligence technologies introduce unique privacy, governance, and security considerations. When evaluating or utilizing AI technologies, TCW-GAV emphasizes responsible data handling, protection of confidential information, compliance with contractual requirements, and the use of appropriate security controls. We encourage the use of AI platforms designed to safeguard organizational information and discourage the disclosure of sensitive information to unapproved AI systems.

Data Retention

TCW-GAV retains information only as long as reasonably necessary to deliver services, fulfill contractual obligations, maintain service and business records, support backup and disaster recovery, comply with legal or accounting requirements, and protect system and record integrity. Retention periods may vary depending on the type of information, the services provided, contractual requirements, and applicable law.

Third-Party Service Providers

TCW-GAV may use trusted third-party vendors, cloud providers, technology partners, communication platforms, backup providers, and security providers to help deliver services. These providers may process information on our behalf to support service delivery and business operations. They are expected to maintain safeguards consistent with industry practices and contractual requirements.

Website Cookies and Analytics

Information Automatically Collected

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring website information
• Pages viewed
• Time spent on pages
• Website interaction data
  

This information helps us improve website functionality, security, and user experience.

Cookies

Cookies are small text files stored on a visitor’s device. TCW-GAV may use cookies to:

• Maintain website functionality.
• Remember user preferences.
• Improve website performance.
• Analyze website traffic.
• Enhance website security.

Most web browsers permit users to block, manage, or remove cookies. Disabling some cookies may affect website functionality.

Analytics Services

TCW-GAV may use analytics tools to better understand website traffic and visitor behavior. Analytics information may include:

• Website usage statistics
• Navigation patterns
• Browser and device characteristics
• Traffic trends

Analytics information is used to improve website performance, content quality, and user experience.

Third-Party Websites

Our website may contain links to external websites. TCW-GAV is not responsible for the privacy, security, or content practices of third-party sites. We encourage users to review the privacy policies of those websites before providing information.

Privacy Rights and Data Requests

Subject to applicable laws and contractual obligations, individuals may request:

• Access personal information maintained by TCW-GAV.
• Correct inaccurate information.
• Request deletion of information that is no longer required for legitimate business purposes.
• Request information regarding how personal information is used.
• Request restrictions on certain processing activities where legally permitted.
  

Certain information may be retained as necessary to:

• Fulfill contractual obligations.
• Maintain security records.
• Support backup and disaster recovery operations.
• Comply with legal, regulatory, accounting, or tax requirements.
• Protect the rights and interests of TCW-GAV and its clients.
  

We may take reasonable steps to verify the identity of any person submitting a privacy-related request before responding.

Limitations of Security

While TCW-GAV employs reasonable safeguards, no technology environment, communication network, or security solution can guarantee absolute protection against all threats. Clients acknowledge that information transmitted over the Internet may be subject to risks such as malware, unauthorized access attempts, service interruptions, software defects, hardware failures, and other events beyond TCW-GAV’s reasonable control.

Changes to This Privacy Policy

TCW-GAV may update this Privacy Policy from time to time to reflect changes in business practices, services, technology, legal requirements, or regulatory obligations. Updated versions will be posted with a revised effective date.

Contact Us

If you have questions regarding this Privacy Policy or wish to submit a privacy-related request, please contact us:

TCW-GAV
1585 Commerce Drive
Lancaster, PA 17601

Email: info@tcw-gav.com
Phone: 717-653-2700