When your network, security cameras, and conference room technology all sit on the same infrastructure, you should not need three separate vendors to fix one problem. TCW-GAV brings IT and AV under one roof, giving you a single point of accountability, faster resolution, and one team that already understands your entire environment.
Why AV and IT Convergence Matters Now
Audio-video systems no longer live on their own hardware. Displays, cameras, microphones, and conferencing platforms now depend on the same switches, firewalls, and Wi-Fi that run your line-of-business applications. Industry researchers point to the growing AV and IT convergence as one of 2026’s defining trends, with security named a top priority as more devices connect to a network AV once left alone.
That shift raises the stakes when something breaks. Independent research puts the average cost of downtime above $300,000 an hour for the large majority of mid-size and larger organizations. Your numbers will look different at 15 to 100 users, but the direction holds. Every minute spent on a vendor hand-off is a minute your team is not working.
How This Plays Out in Practice
When a multi-location auto dealership needed a new security camera system, TCW-GAV configured a dedicated VLAN on the dealership’s existing network directly, without waiting on a third-party integrator or a separate approval cycle. Because the same team managed the network and the camera install, there was no vendor back-and-forth, no delay, and no confusion about who owned the fix if something went wrong.
That is the real value of convergence. Not a marketing term, but a working relationship where one team is responsible for how your technology performs end to end.
Why TCW-GAV Works Differently Than Most Providers
Most IT and AV providers subcontract one side of the work. TCW-GAV does not.
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- One team, not a handoff. The same engineers who manage your firewall and your network also design and support your conference rooms and security systems, so nothing gets passed to a partner who does not know your environment.
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- Real continuity. TCW-GAV’s Managed Services technicians have stayed with the company anywhere from 8 to more than 20 years. The person answering your ticket usually already knows your setup instead of reading it off a screen for the first time.
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- A dedicated account representative. Every client gets a consistent point of contact, not a rotating support queue.
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- Built on TCW TotalCare. TCW-GAV’s proactive maintenance and support model covers 24/7 monitoring, remote and onsite response, and cybersecurity protection under one contract, not a patchwork of add-ons.
Keep Your Team Running with a Converged IT and AV Partner.
Businesses that treat IT and AV as a single ecosystem, rather than two separate vendor relationships, spend less time diagnosing whose fault an outage is and more time running their business.
Book a Discovery Discussion and get a clear picture of where your network and AV infrastructure stand today.
Frequently Asked Questions
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- Does one provider for IT and AV really save time when something breaks?
Yes. There is no delay waiting for two vendors to determine whose system is at fault before troubleshooting even starts.
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- Do you secure network-connected AV devices, not just computers?
Yes. Cameras, displays, and conferencing hardware are covered by the same monitoring and security policy as your workstations.
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- Can TCW-GAV take over just the network side if we already have an AV vendor?
Yes. Many clients start with managed IT and bring AV under the same roof later.
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- What size businesses see the most benefit?
Organizations with roughly 15 to 100 network users, who typically lack the internal staff to coordinate multiple vendors themselves.
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- How do we get started?
A Discovery Discussion, where TCW-GAV reviews your current environment and builds a plan around your actual goals.